Customer Service Manager (Formal)IIGRO Support AnalystJob Skill RequirementsSpecified Duration of Work (If Any)...Duration-Compensation Type, Rate, and Annualized Result...Compensation- - - Estimated hours a skill will be applied during the task. Could be simply the task hours or specific to the skill...ExperienceLevel of skill required. Based on the tiered Job system (I - V) and a sublevel scale from 1 t0 10...1st YearLevel of skill required. Based on the tiered Job system (I - V) and a sublevel scale from 1 t0 10...StandardsSkills Required for the task...SkillsPoints are in Thousands...(in Thousands)Estimated hours a skill will be applied during the task. Could be simply the task hours or specific to the skill...CredentialLevel of skill required. Based on the tiered Job system (I - V) and a sublevel scale from 1 t0 10...LevelFocus is the proportion (based on intensity and frequency) a skills is applied relative to the other skills...HoursThis interpretation of Skill Points is based on the skill, hours, level and focus attributes (among other proprietary factors)...PointsUsage is the predicted application rate of the skill throughout the task relative to the number of hours...UsageThis interpretation of Skill Points is based on the skill, and the applied usage attributes (among other proprietary factors)..PointsCore actions and systems that work together for a company to produce, market and distribute their goods or services. ...Business OperationsBL2.5Level Tier II - 4 4 II 822Daily/ 2D222'Area of accounting focused on the internal needs of a business, such as determining the costs associated with producing goods or services, analyzing profitability, and controlling expenses. ...Cost AccountingBL2.5Level Tier II - 4 4 II 822Daily/ 1D17Guest Relations Officer is responsible for managing the guest experience in the hospitality industry as the primary point of contact. ...GRO ServiceGP2Level Tier II - 4 4 II 690Hourly/ 0.25H0.2522'Process for responding to an incoming service requests, such as logging the request, adopting an initial response, etc. ...Service Incident ResponseGP1Level Tier II - 4 4 II 425Weekly/ 8W816Discipline of carefully projecting or planning, organizing, motivating and controlling resources to achieve specific goals and meet specific success criteria. ...Project ManagementGP0.5Level Tier II - 4 4 II 292Weekly/ 6W610Objective analysis and evaluation of an issue in order to form a judgment. ...Critical ThinkingBL2.5Level Tier II - 4 4 II 822Daily/ 2D222Principles, practices, and guidelines that an organization follows when interacting with its customers. ...Customer RelationsBL2.5Level Tier II - 4 4 II 822Weekly/ 10W1022Solving problems from a non-sequential information-processing mode. ...Intuitive Problem SolvingBL2.5Level Tier II - 4 4 II 822Daily/ 1D17Ability to judge, make a decision, or form an opinion objectively, authoritatively, and wisely, especially in matters affecting action ...Judgment and Decision MakingBL2.5Level Tier II - 4 4 II 822Daily/ 1D17The quality or state of being correct or precise. ...AccuracyGP1Level Tier II - 4 4 II 425Daily/ 1D17Applying methods and process to check for errors and inconsistencies. ...TroubleshootingGP1Level Tier II - 4 4 II 425Daily/ 1D17Methods and processes involved in facilitating the peaceful ending of conflict and retribution. ...Conflict ResolutionGP0.5Level Tier II - 4 4 II 292Weekly/ 6W610Discussion aimed at reaching an agreement. ...NegotiationGP0.5Level Tier II - 4 4 II 292Weekly/ 6W610'Applying ways to improve the functioning of a team. ...Team BuildingGP0.5Level Tier II - 4 4 II 292Weekly/ 6W610Category of fields within the service industry that includes lodging, food and beverage services, event planning, theme parks, travel agency, tourism, hotels, restaurants, nightclubs, and bars. ...Hospitality IndustryGP1Level Tier II - 4 4 II 425Monthly/ 40M4019G6 Hospitality's Global Revenue Optimization (GROW) system and similar revenue management software, which use data to dynamically price rooms based on demand, special events, and market conditions ...GROWGP1Level Tier II - 4 4 II 425Daily/ 1D17ecommerce platform for customer companies. Automate sales across the entire customer lifecycle ...Salesforce Commerce CloudGP0.5Level Tier II - 4 4 II 292Monthly/ 30M3012SaaS and ESM solution for managing information technology services with operations catering to service desks. ...TOPdeskGP0.5Level Tier II - 4 4 II 292Monthly/ 30M3012'Microsoft spreadsheet application ...MS ExcelGP0.5Level Tier II - 4 4 II 292Monthly/ 20M206'Writing the lines of code in SQL ...SQL CodingGP0.5Level Tier II - 4 4 II 292Monthly/ 20M206...Total Skill Points:10090244Objective is the primary goal of the task...Description- Link is a way to share an internal link to the task (if there is one)...Job LinkSkills Label™ Patent 11587190 skillslabel.com

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