Technical Support Analyst (Formal)IJob Skill RequirementsSpecified Duration of Work (If Any)...Duration-Compensation Type, Rate, and Annualized Result...Compensation- - - Estimated hours a skill will be applied during the task. Could be simply the task hours or specific to the skill...ExperienceLevel of skill required. Based on the tiered Job system (I - V) and a sublevel scale from 1 t0 10...1st YearLevel of skill required. Based on the tiered Job system (I - V) and a sublevel scale from 1 t0 10...StandardsSkills Required for the task...SkillsPoints are in Thousands...(in Thousands)Estimated hours a skill will be applied during the task. Could be simply the task hours or specific to the skill...CredentialLevel of skill required. Based on the tiered Job system (I - V) and a sublevel scale from 1 t0 10...LevelFocus is the proportion (based on intensity and frequency) a skills is applied relative to the other skills...HoursThis interpretation of Skill Points is based on the skill, hours, level and focus attributes (among other proprietary factors)...PointsUsage is the predicted application rate of the skill throughout the task relative to the number of hours...UsageThis interpretation of Skill Points is based on the skill, and the applied usage attributes (among other proprietary factors)..PointsCustomer service provided to customers to resolve issues, commonly with consumer electronics. ...Technical SupportBL2Level Tier I - 2 2 I 456Daily/ 2D222'Understanding of the structure of a computer system made from component parts. ...Computer ArchitectureBL2Level Tier I - 2 2 I 456Weekly/ 8W816Process of extracting and finding patterns in massive data sets involving methods at the intersection of machine learning, statistics, and database systems. ...Data MiningBL2Level Tier I - 2 2 I 456Weekly/ 8W816Knowledge and skill related to managing databaase software applications. ...Database Systems KnowledgeBL2Level Tier I - 2 2 I 456Weekly/ 8W816''Tracking deviations and corrective actions to implement preventive measures to reduce or eliminate future defects. ...Defect ManagementBL2Level Tier I - 2 2 I 456Weekly/ 8W816Combined components needed for the operation and management of enterprise information technology services and information technology environments. ...IT InfrastructureBL2Level Tier I - 2 2 I 456Weekly/ 8W816'Continuous, real-time observation and analysis of system, industrial, or business processes to ensure stability, efficiency, and quality. ...Process MonitoringBL2Level Tier I - 2 2 I 456Weekly/ 8W816Process for identifying, analyzing, and managing risks associated with technology systems and processes. ...Technical Risk AssessmentBL2Level Tier I - 2 2 I 456Weekly/ 8W816'Process for responding to an incoming service requests, such as logging the request, adopting an initial response, etc. ...Service Incident ResponseGP1Level Tier I - 2 2 I 258Weekly/ 8W816'Documentation that describes how a product or service works. ...Technical DocumentationGP1Level Tier I - 2 2 I 258Weekly/ 8W816'Practice of following established rules, guidelines, and procedures within an organization. ...Policy AdherenceGP1Level Tier I - 2 2 I 258Weekly/ 6W610'Root Cause Analysis is a systematic process for identifying the underlying causes of problems, rather than just addressing their symptoms. ...Root Cause AnalysisGP0.5Level Tier I - 2 2 I 159Weekly/ 8W816Objective analysis and evaluation of an issue in order to form a judgment. ...Critical ThinkingBL2Level Tier I - 2 2 I 456Daily/ 2D222'Solving problems from a non-sequential information-processing mode. ...Intuitive Problem SolvingBL2Level Tier I - 2 2 I 456Daily/ 1D17'Ability to judge, make a decision, or form an opinion objectively, authoritatively, and wisely, especially in matters affecting action ...Judgment and Decision MakingBL2Level Tier I - 2 2 I 456Daily/ 1D17'Applying methods and process to check for errors and inconsistencies. ...TroubleshootingGP1Level Tier I - 2 2 I 258Daily/ 2D222'Process in which two or more entities – businesses, organizations or individuals – actively work together to achieve shared business objectives. ...Partner CollaborationGP0.5Level Tier I - 2 2 I 159Weekly/ 6W610''Subject Matter Experts (SMEs) and senior stakeholders requires clear, concise communication specific to each group's needs and perspectives. ...SME CommunicationGP0.5Level Tier I - 2 2 I 159Weekly/ 6W610'Data-driven tool that highlights the most significant factors in a dataset. It operates on the 80/20 rule that roughly 80% of problems or effects stem from 20% of the causes. ...Pareto ReportsGP0.5Level Tier I - 2 2 I 159Monthly/ 30M3012...Total Skill Points:6685278Objective is the primary goal of the task...Description- Link is a way to share an internal link to the task (if there is one)...Job LinkSkills Label™ Patent 11587190 skillslabel.com

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